Define a task, not just a technology
Bringing AI into a business is not a testable scope. Choose an existing task: classifying requests, searching a knowledge base or preparing a draft. Define who uses the output, who approves it and what happens when no suitable answer is available. Start with a workflow the team can measure and supervise.
This is Rimón Europe’s commercial planning framework. NIST’s voluntary AI RMF provides broader guidance on considering AI risks during design, use and evaluation. It is not regulatory approval of a product or a substitute for assessment under applicable rules.
Measure the current workflow first
Understand how the task is performed today before assessing improvement. Collect examples you are permitted to use, define a quality review method and record both working time and correction time. Measuring answer-generation speed alone can overlook the effort of checking the result.
- Quality: is the output correct, relevant and usable?
- Effort: how much review and correction does it require?
- Exceptions: when should the tool stop and hand over to a person?
- Cost: what does operation, support and oversight cost in total?
- Adoption: can users integrate it into their actual work?
Separate a demonstration from access to real data
Agree which data and systems may be used, who approves access and how incorrect outputs are handled. Before using personal or sensitive business information, route privacy, security and contractual questions to the appropriate reviewers. A small pilot still needs clear boundaries.
Illustrative example: a knowledge assistant drafts replies for a support team. During the test, a member of staff approves each reply before sending. The team includes examples with missing or contradictory sources. This is a planning example, with no claim of measured accuracy or savings.
Agree how the next decision will be made
Set a review date, decision owner and the evidence they will need. The options are to expand, change the scope or stop. A successful demonstration does not by itself establish readiness for organisation-wide deployment.
Rimón Europe helps clarify the buyer’s need, prepare a pilot proposal and coordinate commercial and implementation questions. Technical assessment, security testing and legal advice are scoped separately with appropriate specialists. EEN can support research into collaboration candidates, whose fit still needs individual assessment.
What should you check next?
- Which task is being tested, and who approves the result?
- What is the baseline for comparison?
- Who can authorise access to data and systems?
- Which findings would justify expansion or stopping?
Sources & further reading
Read more on the official websites below. Conditions can change; check what applies to your company and activities before making a decision.
